Recently i got the opportunity to deal with Polycom VVX devices that need to be configured to work with Lync Server 2013. My first experience, I’ve noticed that the VVX devises are not really ready to be signed in with a Lync user account right out of the box. In fact, there were several tings that need to be addressed before the devices putting in to production. This includes,
- Devices comes up with “Generic” profile other than “Lync” profile.
- Dialed numbers and inbound CLI presentation shows up as the full SIP URI (sip:+email@example.com)
- In the Directory, there are two different directories, “Contact Directory” and “Lync Directory” which can be confusing
All those issues that i mentioned above can be addressed by using a Provisioning server. Provisioning will centrally control all devices and keep the configuration identical on all VVX devices that are running. I’m not going to cover the steps to deploy the Provisioning Server in this thread. Jeff Schertz has written a nice article explaining how to deploy the provisioning server (http://blog.schertz.name/2013/05/provisioning-polycom-sip-phones/). To get started with the issue #1, The devices need to be configured so that when they plug in to the network, it has to come up with the “Pin Authentication” option so that a user can sign in using the extension and PIN Number. to do this, I’ve used the device.cfg file that comes with the Firmware bundle
After that, reset the device to factory (so that it will revert the base profile configuration). When it boots up, it should come up with the Lync profile and ask to enter the phone number and the PIN.
And moving back to the issue #2, Most of the time the end users are willing to put up with this as they can actually see the “Number” showing up on the display and don’t really care that it’s in wired format. But if it’s a migration from a traditional PBX, users will notice this immediately and ask to fix it.
And the issue #3, This might not be an “Issue” but a preference for most of the users. The “Contact Directory” is there so that the end users can specify numbers locally on the device. but in lync, users can have local contacts maintain on Outlook and get Lync to dial out and this makes “Contact Directory” redundant.
To fix both of this “Issues”, i used the Features.cfg file form the “Config” folder. Open the file with XML Editor and set the parameters as mentioned in below snapshot. Delete the rest of the parameters from the file as they are not in use. Move the .cfg file in to the FTP root. Open up the Master configuration file (0000000000.cfg) and set the CONFIG_FILES as mentioned below in snapshot.
That’s about it. Good luck setting up the Provisioning server and post below, if there are any issues. Thanks.