Call Park feature is finally announced for Microsoft Teams and it now has (almost) all the Skype for Business Enterprise Voice related features in it. It’s still missing Call Pickup feature. If you are already families with Microsoft Lync and Skype for Business platforms, you already know what “Call Park” means. Also, it’s one of most commonly available feature in traditional TDM\IP PBX platforms.
Call Pickup is available to use in all Teams clients across platform. But, still not available in Teams based IP phones. Also, this feature only works in the user account is set to be on “Teams Only” interoperability mode. It will not work in “Islands” mode.
To enable Call Park in Teams, couple of things need to be done;
- Create a new Teams Call Park Policy.
- Assign the policy to users.
Let’s start with creating a Teams Call Park policy. Log in to Skype for Business Online Powershell and run the command;
If you want to enable this feature across all users, you could enable parking on Global Policy. To do so, run the command;
Set-CsTeamsCallParkPolicy -Identity Global -AllowPark $True
If you have decided to use the Global Policy, then you don’t need to assign in to any users. But, if you create a new policy, then it need to be assign to the users who need this feature. Run the command below to assign the policy to a user;
Press “Pick Up” to retrieve the parked call.
That’s all it needs to configure Call Parking in Teams. Give it a go and post on comments if you have any issues.